Privacy Policy

Data is managed by:

The Run Away
Montréal, Québec, Canada

Personal Data Collected

The following data may be collected on the website:

Via the contact form:
first name, last name, email address, message content.

Via the online store:
last name, first name, postal address, email address, telephone number, order information.

Via cookies:
anonymous browsing data (pages viewed, visit duration, browser type, etc.).

The data collected is strictly necessary for the proper functioning of the website and the management of business transactions.

This data is collected only when you voluntarily provide it.

Use of Data

The information collected is used to:

- Respond to your requests
- Support you in your travel or running project
- Improve the website user experience

Your data is never sold or transferred to third parties.

Purpose of Data Collection

Personal data is collected for the following purposes:
– responding to requests submitted via the contact form,
– managing orders, payments, and deliveries,
– providing customer support and after-sales service,
– improving the user experience and website content,
– complying with legal and accounting obligations.

Legal Basis for Processing

The processing is based on:
– user consent (contact form, cookies),
– the performance of a contract (online order),
– compliance with legal obligations (invoicing, accounting).

Data Recipients

Personal data is intended exclusively for The Run Away.

However, it may be transmitted to technical service providers strictly necessary for the operation of the website, such as:
– the website host,
– secure payment solutions,
– audience analysis tools,
– delivery providers.

These service providers are bound by a confidentiality agreement.

Data Security

The Run Away implements all appropriate technical and organizational measures to ensure the security and confidentiality of personal data and to prevent any unauthorized access, loss, or disclosure.

Data Retention Period

Personal data is retained:
– Contact information: for a maximum of 3 years after the last interaction,
– Order data: for the legally required period (invoicing, accounting obligations),
– Cookies: for a maximum of 13 months.

Audience Measurement Tools

This website uses audience measurement tools (such as Google Analytics) to:
- Understand website traffic
- Improve content and user experience

These tools may collect anonymous data such as:
- Pages visited
- Time spent on the website
- Traffic sources

Your Rights

In accordance with applicable laws in Quebec and Canada, you may:
- Request access to your data
- Request its modification
- Request its deletion

For any request:
📩 contact@therunaway.ca

Changes to the Privacy Policy

The Run Away reserves the right to modify this privacy policy at any time to ensure its compliance with applicable legislation.